PRIVACY POLICY
Last updated: 1 June 2026
This Privacy Policy explains how FH6 Auction House Sniper (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our store, purchase a product, use our software, contact support, join our Discord, or use related services.
By using our store, purchasing from us, contacting us, or using our product, you acknowledge this Privacy Policy.
1. WHO WE ARE
FH6 Auction House Sniper is the seller/operator of the digital products and services described on our store.
Contact:
Email: semrubenevers2@gmail.com
Discord: https://discord.gg/e8QhC8yue5
2. DATA WE MAY COLLECT
We may collect the following data:
- name or display name, if provided;
- email address;
- order ID;
- payment status;
- product purchased;
- license key;
- license activation status;
- license redemption records;
- IP address;
- hardware identifier or device identifier;
- Discord ID or Discord username, if provided or used for support/access;
- support messages;
- screenshots or files you send to support;
- fraud-prevention information;
- chargeback/dispute information;
- usage logs;
- crash logs or technical diagnostic data;
- timestamps of purchases, activations, logins, sessions, or support contact.
We do not intentionally collect more data than needed to operate the product, deliver orders, prevent abuse, process support, and protect the service.
3. PAYMENT DATA
Payments are processed by third-party payment providers such as Stripe, PayPal, SellAuth, crypto processors, or other checkout providers.
We do not directly store full credit card numbers or full payment card details.
Payment processors may collect and process payment information according to their own privacy policies and legal obligations.
We may receive limited payment-related information such as:
- payment status;
- transaction ID;
- order ID;
- payment email;
- billing country or region;
- fraud/risk indicators;
- refund or dispute status.
4. WHY WE COLLECT DATA
We may use personal data for the following purposes:
- processing orders;
- delivering license keys and digital access;
- activating and managing licenses;
- preventing key sharing, leaking, cracking, fraud, and abuse;
- providing customer support;
- handling refund requests;
- handling chargebacks and disputes;
- improving product stability and security;
- checking compatibility and diagnosing errors;
- enforcing our Terms of Service;
- protecting our store, product, customers, and systems;
- complying with legal obligations;
- communicating important product, account, order, or support information.
5. LEGAL BASIS FOR PROCESSING
Where GDPR applies, we process personal data based on one or more of the following legal bases:
- contract: to deliver your purchase, manage your license, and provide support;
- legitimate interests: to prevent fraud, protect our product, secure our systems, handle disputes, and improve our services;
- legal obligation: to comply with tax, accounting, consumer, legal, or payment obligations;
- consent: where we ask for your consent for a specific use.
6. LICENSE SECURITY AND ANTI-ABUSE DATA
Our product and license system may collect or use technical data such as IP address, hardware ID, device information, license activation records, login records, usage records, and timestamps.
This data is used to:
- verify license ownership;
- prevent unauthorized use;
- prevent account/key sharing;
- prevent cracking, leaking, bypassing, and abuse;
- detect suspicious activity;
- protect the product and other customers;
- provide support and troubleshooting.
7. DISCORD AND SUPPORT DATA
If you contact us through Discord, email, tickets, or another support channel, we may process the information you provide.
This may include your Discord ID, username, messages, screenshots, files, license key, order details, and technical information.
Do not send sensitive personal information unless it is necessary for support.
8. HOW LONG WE KEEP DATA
We keep personal data only as long as reasonably necessary for the purposes described in this Privacy Policy.
Typical retention reasons include:
- keeping order records;
- managing licenses;
- preventing fraud and abuse;
- handling support;
- handling chargebacks and disputes;
- complying with tax/accounting/legal obligations;
- protecting the product and service.
Some data may be kept longer if needed for fraud prevention, dispute evidence, legal claims, accounting, or security.
9. WHO WE SHARE DATA WITH
We may share data with third parties when needed to operate the store and product, including:
- payment processors;
- SellAuth or checkout providers;
- license/authentication providers;
- hosting providers;
- email providers;
- analytics or security tools;
- Discord, if support or access is provided there;
- legal, payment, tax, or fraud-prevention services;
- banks or payment processors during disputes/chargebacks.
We do not sell personal data.
10. INTERNATIONAL DATA TRANSFERS
Some services we use may process data outside your country or outside the European Economic Area.
Where required, we rely on appropriate safeguards or the service provider’s compliance measures.
11. SECURITY
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system is 100% secure. You are responsible for keeping your own accounts, devices, email, and license keys secure.
12. YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent;
- file a complaint with a data protection authority.
Some requests may be limited if we need to keep data for legal, security, fraud-prevention, payment, accounting, dispute, or license-enforcement reasons.
13. CHILDREN
Our product and services are not intended for children who are not legally able to make purchases or use the service without permission from a parent or legal guardian.
If you are under the legal age required in your country, you must have permission from a parent or legal guardian.
14. COOKIES AND TRACKING
Our store, checkout provider, payment processor, or website tools may use cookies or similar technologies for:
- checkout functionality;
- account/login functionality;
- fraud prevention;
- analytics;
- security;
- remembering preferences;
- payment processing.
Third-party services may use their own cookies according to their own policies.
15. CHARGEBACKS, FRAUD, AND LEGAL CLAIMS
If a payment dispute, chargeback, fraud claim, abuse report, legal issue, or Terms violation occurs, we may use and share relevant data as evidence.
This may include order records, payment status, delivery proof, redemption records, activation logs, IP logs, Discord messages, support messages, and agreement to our policies.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
The updated version will apply from the date it is posted, unless stated otherwise.
17. CONTACT
For privacy questions or requests, contact us at:
Email: semrubenevers2@gmail.com
Discord: https://discord.gg/e8QhC8yue5